Terms of service

TERMS & CONDITIONS

ELYSSA COSMETIQUES-FZCO

TERMS OF USE

Welcome to Elyssa Cosmétiques website. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ELYSSA COSMETIQUES-FZCO's relationship with you. If you disagree with any part of these terms and conditions, please do not use our website.

These terms and conditions apply to all users of the site, including users who purchase products, contribute content, or use any services offered through this website.

GENERAL TERMS

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, you must not use our website or purchase our products.

Changes to Terms

ELYSSA COSMETIQUES-FZCO reserves the right to modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.

Use of Website

You may use our website for lawful purposes only. You agree not to:

Use the website in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to any part of the website
Transmit any harmful or malicious code
Engage in any activity that interferes with the proper functioning of the website
Use automated systems or software to extract data from the website without our permission

INTELLECTUAL PROPERTY RIGHTS

Ownership

All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of ELYSSA COSMETIQUES-FZCO and is protected by international copyright, trademark, and other intellectual property laws.

Limited License

ELYSSA COSMETIQUES-FZCO grants you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not:

Reproduce, duplicate, copy, or resell any content from the website
Modify or create derivative works based on our content
Use our trademarks, logos, or brand materials without written permission
Frame or mirror any part of the website without authorization

Trademarks

"Elyssa Cosmétiques" and all related logos, product names, and designs are trademarks of ELYSSA COSMETIQUES-FZCO. Unauthorized use of these trademarks is strictly prohibited.

PRODUCT INFORMATION & PRICING

Product Descriptions

We strive to provide accurate product descriptions and information. However, we do not warrant that product descriptions, images, or other content on the website are complete, accurate, reliable, current, or error-free.

Pricing

All prices are displayed in the currency specified on the website and are subject to change without notice. We reserve the right to correct pricing errors and to refuse or cancel orders placed at incorrect prices.

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

ORDERS & PAYMENTS

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

Product unavailability
Errors in pricing or product information
Suspected fraudulent activity
Failure to meet our terms and conditions

Payment

Payment must be made at the time of order placement. We accept the following payment methods:

Credit Cards (Visa, Mastercard, American Express)
Debit Cards
PayPal
Apple Pay
Other payment methods as indicated on our website

All transactions are processed securely. We do not store complete credit card information on our servers.

Order Confirmation

You will receive an order confirmation email once your order has been successfully placed. This confirmation does not constitute acceptance of your order; it is simply an acknowledgment that we have received your order request.

SHIPPING POLICY

Shipping Locations

ELYSSA COSMETIQUES-FZCO ships to the following locations:

United Arab Emirates (UAE)
Saudi Arabia (KSA)
Kuwait
Qatar
Bahrain
Oman
Other Middle Eastern countries (as specified at checkout)

Processing Time

Orders are typically processed within 1-3 business days. Processing time may be extended during promotional periods or due to unforeseen circumstances.

Delivery Time

Standard delivery times vary by location:

UAE: 2-4 business days
GCC Countries: 3-7 business days
Other locations: 7-14 business days

Delivery times are estimates and are not guaranteed. ELYSSA COSMETIQUES-FZCO is not responsible for delays caused by shipping carriers, customs, or force majeure events.

Shipping Costs

Shipping costs are calculated based on:

Destination
Weight and size of the package
Selected shipping method

Shipping costs will be clearly displayed at checkout before you complete your purchase.

Order Tracking

You will receive a tracking number via email once your order has been shipped. You can track your order using this tracking number on the carrier's website.

RETURN & REFUND POLICY

Return Eligibility

You may return products within 7 days of delivery if:

The product is damaged or defective
The wrong product was delivered
The product does not match the description

Note: Products must be in their original, unopened condition with all seals intact to be eligible for return.

Non-Returnable Items

The following items cannot be returned:

Opened or used products (for hygiene reasons)
Products without original packaging
Products damaged due to misuse or customer negligence
Sale or clearance items (unless defective)

Return Process

To initiate a return:

Contact our customer service team at info@elyssacosmetiques.com within 7 days of delivery
Provide your order number and photos of the damaged/defective product
Wait for return authorization from our team
Ship the product back to our warehouse (address will be provided)

Important: Do not return products without prior authorization. Unauthorized returns will not be accepted.

Refund Process

Once we receive and inspect your returned product:

Approved refunds will be processed within 7-10 business days
Refunds will be issued to the original payment method
Shipping costs are non-refundable (unless the return is due to our error)

Exchanges

If you wish to exchange a product for a different size, variant, or product, please contact our customer service team. Exchanges are subject to product availability.

PROFESSIONAL USE & DISTRIBUTION

Professional Accounts

Professional hairstylists and salon owners may apply for a professional account to access wholesale pricing and exclusive products. Professional accounts are subject to verification and approval.

Distribution Rights

ELYSSA COSMETIQUES-FZCO products may only be resold by authorized distributors. Unauthorized resale or distribution of our products is strictly prohibited.

Professional Training

We offer professional training and support for authorized salons and distributors. Contact us at info@elyssacosmetiques.com for more information.

LIMITATION OF LIABILITY

Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ELYSSA COSMETIQUES-FZCO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits or revenue
Loss of data or information
Business interruption
Personal injury or property damage

Our total liability for any claim arising out of or relating to these terms or your use of the website shall not exceed the amount you paid for the product(s) in question.

Product Use

You acknowledge that:

You will use our products according to the instructions provided
You will perform a patch test before using any new product
You assume all risks associated with product use
ELYSSA COSMETIQUES-FZCO is not responsible for allergic reactions, adverse effects, or misuse of products

PRIVACY & DATA PROTECTION

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference.

By using our website, you consent to:

The collection and use of your personal information as described in our Privacy Policy
The use of cookies and similar technologies
Communication from us regarding your orders and promotional offers (you may opt out at any time)

DISPUTE RESOLUTION

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Dubai International Financial Centre (DIFC).

Jurisdiction

You agree that any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Dispute Resolution Process

Before initiating any legal proceedings, we encourage you to contact our customer service team to resolve any disputes amicably.

CONTACT INFORMATION

ELYSSA COSMETIQUES-FZCO

Address:
IFZA Business Park, DDP
PO Box 342001
Dubai Silicon Oasis
Dubai, United Arab Emirates

Email: info@elyssacosmetiques.com

Customer Service Hours: Sunday - Thursday, 9:00 AM - 6:00 PM GST

ADDITIONAL TERMS

Force Majeure

ELYSSA COSMETIQUES-FZCO shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, or supply chain disruptions.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ELYSSA COSMETIQUES-FZCO.

Last Updated: January 2026