Privacy policy

PRIVACY POLICY

ELYSSA COSMETIQUES-FZCO

Introduction

ELYSSA COSMETIQUES-FZCO ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

Account Information:

Full name
Email address
Phone number
Shipping and billing address
Date of birth (optional)

Payment Information:

Credit/debit card details (processed securely through third-party payment processors)
Billing address

Professional Information (for Professional Accounts):

Salon or business name
Business license number
Professional credentials

Communication Information:

Customer service inquiries
Product reviews and feedback
Email preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information:

Device Information:

IP address
Browser type and version
Operating system
Device type (mobile, tablet, desktop)

Usage Information:

Pages viewed
Time spent on pages
Click patterns
Referring website
Search terms used

Location Information:

General geographic location (city, country) based on IP address

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic and user behavior
Personalize your experience
Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

How We Use Your Information

We use your information for the following purposes:

Order Processing & Fulfillment

Process and fulfill your orders
Send order confirmations and shipping notifications
Handle returns and refunds
Provide customer support

Account Management

Create and manage your account
Verify your professional credentials (for professional accounts)
Communicate account-related information

Marketing & Communications

Send promotional emails and newsletters (with your consent)
Inform you about new products, sales, and special offers
Conduct surveys and gather feedback
Personalize marketing messages based on your preferences

Website Improvement

Analyze website usage and performance
Improve website functionality and user experience
Develop new products and services
Conduct research and analytics

Legal & Security

Comply with legal obligations
Prevent fraud and unauthorized transactions
Protect our rights and property
Enforce our Terms & Conditions

Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

Payment processors
Shipping and logistics companies
Email service providers
Marketing platforms
Website hosting providers
Analytics services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose your information when required by law or in response to:

Court orders or legal process
Government or regulatory requests
Protection of our rights, property, or safety
Investigation of fraud or illegal activity

With Your Consent

We may share your information with third parties when you have given explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases
Access controls and authentication
Regular security audits
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights & Choices

You have the following rights regarding your personal information:

Access & Correction

Request access to your personal information
Update or correct inaccurate information
Request a copy of your data

Deletion

Request deletion of your personal information (subject to legal obligations)

Opt-Out

Unsubscribe from marketing emails (via the unsubscribe link in emails)
Opt out of targeted advertising
Disable cookies through browser settings

Data Portability

Request your data in a portable format (where applicable)

Withdrawal of Consent

Withdraw your consent for data processing at any time

To exercise these rights, contact us at info@elyssacosmetiques.com

Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes and enforce agreements

When information is no longer needed, we will securely delete or anonymize it.

Typical Retention Periods:

Account information: Until account deletion is requested
Order information: 7 years (for legal and tax purposes)
Marketing information: Until opt-out is requested
Website analytics: 26 months

Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Arab Emirates. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the updated policy on our website
Sending an email notification (for registered users)
Displaying a notice on our website

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

Types of Cookies We Use

Essential Cookies:

Required for website functionality
Cannot be disabled

Performance Cookies:

Analyze website usage
Help us improve performance

Functionality Cookies:

Remember your preferences
Personalize your experience

Marketing Cookies:

Deliver targeted advertising
Measure campaign effectiveness

Managing Cookies

You can control cookies through your browser settings:

Block all cookies
Delete existing cookies
Allow cookies from specific websites

Note that blocking cookies may affect website functionality.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: