Shipping policy

SHIPPING POLICY

ELYSSA COSMETIQUES-FZCO

Overview

ELYSSA COSMETIQUES-FZCO is committed to delivering your products safely and efficiently. This Shipping Policy outlines our shipping locations, processing times, delivery estimates, and related terms.

Shipping Locations

We currently ship to the following locations:

Middle East & GCC Countries

United Arab Emirates (UAE) – All Emirates
Saudi Arabia (KSA) – All Regions
Kuwait
Qatar
Bahrain
Oman
Jordan
Lebanon (subject to availability)

International Shipping

For shipping to countries not listed above, please contact our customer service team at info@elyssacosmetiques.com to inquire about availability and shipping costs.

Processing Time

Standard Processing

1-3 business days for order processing
Orders are processed Monday through Friday (excluding public holidays)
Orders placed on weekends or holidays will be processed on the next business day

Extended Processing Times

Processing may take longer during:

Promotional periods (sales, Black Friday, etc.)
New product launches
Peak seasons (Ramadan, Eid, holidays)
Unforeseen circumstances

We will notify you by email if there are any delays in processing your order.

Delivery Times

Estimated delivery times begin after the order has been processed and shipped:

United Arab Emirates (UAE)

Dubai & Abu Dhabi: 1-2 business days
Other Emirates: 2-3 business days
Remote Areas: 3-4 business days

GCC Countries

Saudi Arabia: 3-5 business days
Kuwait: 3-5 business days
Qatar: 3-5 business days
Bahrain: 3-5 business days
Oman: 4-6 business days

Other Middle East Countries

Jordan: 5-7 business days
Lebanon: 7-10 business days (subject to local conditions)

Important Note: Delivery times are estimates and not guaranteed. Actual delivery may vary due to factors beyond our control, including customs clearance, carrier delays, weather conditions, or force majeure events.

Shipping Costs

Shipping costs are calculated based on:

Destination Country
Weight and Size of Package
Selected Shipping Method

Shipping Cost Structure

UAE Domestic Shipping:

Orders under AED 200: AED 25 flat rate
Orders AED 200 and above: FREE SHIPPING

GCC Countries:

Orders under AED 300: Standard shipping rates apply (calculated at checkout)
Orders AED 300 and above: FREE SHIPPING

Other Locations:

Shipping costs calculated at checkout based on destination and package weight

Note: Shipping costs will be clearly displayed before you complete your purchase. There are no hidden fees.

Shipping Methods & Carriers

We partner with reliable courier services to ensure safe delivery:

Our Shipping Partners

Aramex
FedEx
DHL Express
Emirates Post
Local courier services (for UAE deliveries)

The shipping carrier is selected based on your location and the most efficient delivery option.

Order Tracking

Tracking Your Order

Order Confirmation Email: You will receive an email confirming your order details
Shipping Confirmation Email: Once shipped, you'll receive an email with:
- Tracking number
- Carrier name
- Estimated delivery date
- Link to track your shipment
Track Your Order: Use the tracking number on the carrier's website or contact us for assistance

Tracking Support

If you have any issues tracking your order, contact us at info@elyssacosmetiques.com with your order number.

Customs & Import Duties

International Orders

For orders shipped outside the UAE:

Customs clearance may be required
Import duties and taxes may apply (responsibility of the customer)
Customs fees are determined by the destination country
Delays may occur during customs processing

ELYSSA COSMETIQUES-FZCO is not responsible for:

Customs duties or import taxes
Delays caused by customs clearance
Packages returned due to unpaid customs fees

Recommendation: Check with your local customs office for information on potential duties and taxes before placing your order.

Delivery Issues

Failed Delivery Attempts

If the carrier is unable to deliver your package:

First Attempt: Delivery will be attempted again on the next business day
Second Attempt: Carrier may leave a notice to arrange pickup
Final Attempt: Package may be returned to our warehouse

Please ensure:

Correct shipping address is provided
Someone is available to receive the package
Phone number provided is active and reachable

Incorrect Address

If you provide an incorrect or incomplete shipping address:

We are not responsible for delays or non-delivery
Address correction fees may apply
Contact us immediately if you need to update your address

Lost or Damaged Packages

Lost Packages:

If your package is marked as delivered but not received, contact the carrier first
If unresolved, contact us at info@elyssacosmetiques.com within 7 days
We will investigate and work with the carrier to resolve the issue

Damaged Packages:

Inspect your package upon delivery
If damaged, take photos and notify us within 48 hours
Do not discard packaging materials – they may be needed for claims
We will arrange a replacement or refund (see our Return & Refund Policy)

Professional & Wholesale Orders

Bulk Orders

Professional and wholesale orders may have different shipping terms
Contact our professional team at info@elyssacosmetiques.com for details
Special shipping arrangements can be made for large quantities

Priority Shipping

Priority or expedited shipping may be available for urgent orders. Contact us for options and pricing.

PO Box Deliveries

We deliver to PO Box addresses in:

United Arab Emirates
Saudi Arabia
Other GCC countries (where applicable)

Delivery to PO Boxes may take longer than deliveries to physical addresses.

Undeliverable Packages

Packages will be considered undeliverable if:

Delivery attempts fail after multiple tries
Address is incorrect or incomplete
Customs clearance is not completed
Recipient refuses delivery

Undeliverable packages will:

Be returned to our warehouse
Incur return shipping fees (deducted from refund)
Be subject to our Return & Refund Policy

COVID-19 & Safety Measures

We continue to monitor the situation and follow all health and safety guidelines. Please note:

Contactless delivery may be implemented in certain areas
Slight delays may occur due to enhanced safety protocols
Sanitization procedures are in place for all shipments

Holiday Shipping

During major holidays and peak seasons (Ramadan, Eid, New Year, etc.):

Processing times may be extended
Delivery times may be longer
We recommend placing orders early to ensure timely delivery

We will announce any holiday shipping deadlines on our website and social media channels.

Contact Us

For shipping inquiries, please contact us: